Shipping policy

At Dalyvix, we aim to process and deliver your order as efficiently as possible.

Order Processing & Dispatch

  • Orders are processed and dispatched within 1–2 business days after payment confirmation.

  • Dispatch timelines apply to business days only (excluding weekends and public holidays).

  • During high-demand periods, promotions, or unforeseen circumstances, dispatch times may be slightly extended.

Delivery Timeframes

  • Once dispatched, delivery typically takes 5–11 business days, depending on your location and courier operations.

  • Delivery times are estimates and not guaranteed, as they may be affected by courier delays, weather conditions, or factors beyond our control.

Shipping Confirmation & Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available.

  • Tracking updates are managed by the courier and may take 24–48 hours to reflect after dispatch.

Delivery Address Responsibility

  • Customers are responsible for ensuring that shipping details are accurate and complete at checkout.

  • Dalyvix is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Failed Deliveries

  • If a delivery attempt is unsuccessful due to customer unavailability or incorrect details, additional shipping fees may apply for re-delivery.

  • Orders returned to us due to failed delivery may be refunded excluding shipping costs, or re-shipped at the customer’s expense.

Delays & Liability

  • Dalyvix shall not be held liable for delays caused by third-party couriers.

  • Delivery timeframes are provided as guidelines only and do not constitute a guarantee.

Contact Us

For any shipping related queries via email.